The subject of this contract encompasses the performance parameters of travel and accommodation services sold to the Customer, as well as the respective rights and obligations of both parties.

All taxes are included in the total sales price of the services provided.

Payment may be executed according to designated supplier terms via: (1) Credit card at reservation, (2) Bank wire transfer (EFT), or (3) On-site upon arrival.

Amounts due immediately versus amounts payable on-site during check-in are clearly designated in the checkout basket as "Pay Now" and "Pay at Property".

Detailed presentations of travel and tourism services, room types, board concepts, and resort amenities are published on official hotel presentation pages.

Transfer of accommodation bookings to third parties is subject to hotel operational policies; the Customer must provide written notice at least 7 days prior to check-in.

Except for documented medical emergencies or deaths of first-degree relatives attested by an official full-fledged state hospital board report:

• Cancellations up to 60 days prior to arrival: Full refund of accommodation charges paid (excluding non-refundable visa/flight extras).

• Cancellations 59 to 31 days prior to arrival: 25% penalty of total booking amount.

• Cancellations 30 to 15 days prior to arrival: 50% penalty of total booking amount.

• Cancellations 14 days or less prior to arrival: 100% penalty applies (no refund).

In the event that Belconti Resort Hotel cancels the contract without justifiable grounds, the consumer has the right to compensation corresponding to direct damages, and all payments made will be reimbursed within 10 days.

If termination is caused by force majeure despite all due care exercised by the Hotel, no claim for compensation shall arise.

The consumer must notify the service provider and Belconti Resort Hotel in writing within 7 days from the scheduled date of service in the event of non-performance or deficient execution.

Belconti Resort Hotel is liable for the proper execution of contractual obligations. However, the Hotel is held harmless if deficient performance is attributable to consumer fault, third-party actions, or force majeure.

The Hotel may postpone or cancel bookings due to unexpected adverse events beyond its control including natural disasters, adverse weather, road hazards, armed conflict, strikes, terrorism, geopolitical crises, or critical technical breakdowns.

11.1 Odorous, leaking, flammable, explosive, piercing, cutting materials, firearms, and animals are strictly prohibited in the hotel and transit vehicles without explicit written consent.

11.2 In case of baggage loss or damage resulting from gross negligence of staff, liability for undeclared items is strictly limited. Declared valuable items are insured up to the maximum total booking value.

12.1 If the consumer prematurely leaves the hotel claiming defective service, immediate written notification outlining the specific reasons must be handed to hotel management; otherwise, the stay is deemed fulfilled.

12.2 Consumers are obligated to promptly notify complaints during their stay in good faith. Utilizing services through to completion without filing notice invalidates subsequent compensation claims.

12.3 Persons booking on behalf of traveling companions guarantee that all guests in their party accept and abide by these contractual terms.

The Customer declares that they have reviewed the service specifications, prices, and payment conditions, and provided electronic approval.

This agreement enters into force upon digital confirmation by the Customer.

Antalya Courts and Execution Offices have exclusive jurisdiction over any disputes arising out of this contract.